/ Refund Policy

PAIZA PAY Refund Policy

REFUND POLICY FOR HOTELS:

  1. The company do not accept amendment request to the hotel reservation if the check-in is within 48 Hours.
  2. The company doesn't support changes and modifications to online bookings once they're made.
  3. All the refunds shall be done by the hotel directly to you and the company is not responsible to ensuring any refunds whatsoever.
  4. All refunds will be credited to your wallet.
  5. Customer cant transfer wallet balance to any bank account.

REFUND POLICY FOR MOBILE RECHARGE :

All sales of prepaid recharge on the Paiza pay platform are final with no refund or exchange permitted. You are responsible for the mobile number or DTH account number for which you purchase the prepaid recharge and all charges that result from those purchases. You are also responsible for the information relating to data card and toll-tag recharge and all charges that result from those purchases. paiza pay is not responsible for any purchase of prepaid recharge for an incorrect mobile number or DTH account number or incorrect toll or data card information. However, if in a transaction performed by you on the paiza pay platform, money has been charged to your card or bank account and a recharge is not delivered within 24 hours of the completion of the transaction, then you shall inform us by sending an email to our customer services e mail address mentioned on the ‘Contact Us’ page on the Paiza pay platform. Please include in the email with the following details – the mobile number (or DTH account number or data card or toll-tag information), operator name, recharge value, transaction date and order number. paiza pay will investigate the incident and, if it is found that money was indeed charged to your card or bank account without delivery of the recharge, then you will be refunded the money within 21 working days from the date of receipt of your email. All refunds will be credited to your wallet. Customer cant transfer wallet balance to any bank account.

REFUND POLICY FOR BUS :

  1. The company do not accept amendment request to the bus reservation if the check-in is within 48 Hours.
  2. The company doesn't support changes and modifications to online bookings once they're made.
  3. Your bank may debit its own separate charges from refunds made to your credit card or bank account.
  4. Refunds on ticket cancelled will be directly transferred to the respective account from which payment was made at the time of booking.
  5. Refunds will be initiated within 7 days of cancellation.

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